Privacy policy
Privacy Policy
Last updated: March 2026
This Privacy Policy explains how Stemba collects, uses, and protects personal information when you visit the website located at www.stemba.asia or make a purchase through the website.
This website is operated by Glade Holdings Pte. Ltd. (UEN: 202549163K), trading as Stemba. Throughout this policy, the terms “Stemba”, “we”, “us”, and “our” refer to Glade Holdings Pte. Ltd.
By using the website or providing personal information to us, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit the Stemba website or place an order, we may collect certain personal information in order to operate the website and provide our services.
This information may include:
- name
- email address
- shipping address
- phone number
- order and purchase details
- device and browser information
- website usage data
We collect this information when you provide it directly, such as when placing an order or contacting customer support, as well as automatically through website technologies.
How We Use Your Information
Personal information may be used to support the normal operation of the website and to provide services to customers.
This includes using personal information to:
- process and fulfil orders
- arrange product delivery
- provide customer support
- respond to customer inquiries
- process returns and refunds
- improve website functionality and customer experience
- analyse website performance and usage patterns
Information is used only for legitimate operational and service purposes.
Legal Basis for Processing Personal Information
We collect and process personal information where it is necessary to fulfil orders, provide customer support, operate the website, comply with legal obligations, or where users have consented to the collection of their information.
Personal information is processed only where there is a legitimate operational purpose for doing so.
Website Analytics and Technologies
Stemba may use standard analytics and marketing technologies to understand how visitors use the website and to improve website performance.
These technologies may include website analytics tools, advertising platforms, and customer support systems.
These tools may collect certain technical information such as:
- device type
- browser type
- pages visited
- website interactions
- general location data derived from IP addresses
This information helps us understand how the website is used and allows us to improve the overall customer experience.
Cookies
The Stemba website may use cookies and similar technologies to improve website functionality, remember user preferences, and analyse website traffic.
Cookies are small data files stored on a user’s device that allow websites to recognise returning visitors and enhance website performance.
Users may control or disable cookies through their browser settings. Disabling cookies may affect certain features or functionality of the website.
Order and Customer Data
When customers place an order, personal information is used to process payment, arrange shipping, and deliver the purchased product.
Order information may also be used to communicate with customers about their purchase, including delivery updates, order confirmations, and customer support responses.
Information required to process returns, refunds, or warranty requests may also be collected and stored.
Data Sharing
Stemba may share certain personal information with trusted service providers where necessary to operate the business.
This may include service providers involved in:
- payment processing
- order fulfilment and shipping
- website hosting and infrastructure
- analytics and marketing services
- customer support platforms
These service providers receive only the information necessary to perform their services and are expected to handle personal data responsibly and securely.
Stemba does not sell customer personal information.
International Data Transfers
Some service providers used by Stemba may process personal data outside Singapore. Where this occurs, Stemba takes reasonable steps to ensure that personal information is handled in accordance with applicable data protection standards.
Data Security
We take reasonable steps to protect personal information using appropriate security measures and industry-standard technologies.
Access to personal data is restricted to authorised personnel and trusted service providers who require the information to perform operational services.
However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own devices and personal information.
Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy, including order processing, legal compliance, and customer service requirements.
Where possible, information that is no longer required may be deleted or anonymised.
Customer Rights
Depending on applicable data protection laws, customers may have the right to request access to personal information held about them, request correction of inaccurate information, or request deletion of personal information where appropriate.
Requests relating to personal data can be submitted by contacting Stemba support.
Changes to This Privacy Policy
Stemba may update this Privacy Policy from time to time in order to reflect changes to our services, technologies, or legal obligations.
Updated versions will be published on this page with the revised date.
Continued use of the website after updates are published constitutes acceptance of the revised Privacy Policy.
Customer Support Contact
For privacy inquiries or customer support requests, customers may contact:
Customer support hours are Monday to Saturday, from 9:00am to 6:00pm Singapore Time.